Building the Dream Team “Sometimes the most ordinary things could be made extraordinary, simply by doing them with the right people” – Nicholas Sparks _________________________________________________________________________
Think Out of The Box (OTB) – Creative Problem Solving and Decision Making “We cannot solve our problem with the same thinking we used when
Customer Service Excellence “Well done is better than well said. Learn how to Act effectively” _________________________________________________________________________ Because we believe that different organizations have different culture
Frontline Retail Selling Skills “Sales is not about selling anymore, but about building trust” _________________________________________________________________________ When RETAIL employees focus on how their customers feel and
ICAO recently hosted a five-day event addressing the challenge posed by an anticipated shortage of skilled aviation professionals. Representatives from States, industry, training institutions and
